Digital Reference: Issues, Implications, & Impressions
An Explanation...
Outline
Email Reference Issues
Real-Time Digital Reference Issues
24x7 Reference Issues
Global Reference Issues
Global Reference Issues contíd
General Issues
Winning Strategies
Winning Strategies contíd
The ìInstant Consoleî
Risks of Failure
Implications of Success
Email: roy.tennant@ucop.edu
Home Page: http://escholarship.cdlib.org/rtennant/
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